Sandals Resorts, the world’s only luxury-included vacation for couples, has been leading the way across the Caribbean since 1981. Known as the luxury line offering more amenities, more luxury,and more choices than its contenders, Sandals and Beaches, esteemed as the resort for everyone, have succeeded in dominating the Caribbean with properties in Jamaica, St. Lucia, Antigua, the Bahamas, and the Turks and Caicos islands. Sales teams are stationed all over North America, ready to provide customers with the experience of a lifetime. Ensuring that quality experience, however, requires a lot of work and communication within the company.
Communication S.O.S.
With resorts all over the Caribbean and travel agencies located around the world, communication became a challenge. The agents working with the public in the outside sales department did not have the opportunity to connect with and relay information to the inside sales department. The company needed software that would connect the two departments and ensure effective, as well as accurate, communication in order to provide their customers with the best service. “We picked SalesLogix because they were thinking outside of the box,” recalls Gary Sadler, Sr. Vice President of Sales at Sandals Resorts. “CRMPlus consultants are true professionals in every single thing that they do. They came in and tried to get a better understanding of what we do. We were able to feed them information, and they were then able to provide us with the best structure we needed in our planning and organization.”
Smooth Sailing Ahead
“SalesLogix helps us to move and work effectively in the 21st century,” comments Gary Sadler. Agents from around North America now have access to the same information, creating a more streamlined process for both the company and the customer. Sadler praises CRMPlus Consulting for their thorough assistance and guidance by saying, “We are a dynamic company, and the level of service that we get from CRMPlus is just absolutely phenomenal. Our experience with SalesLogix has helped us remarkably.” Sandals Resorts plans on expansion.
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