Operator of the Sandals and Beaches all-inclusive resorts throughout the Caribbean, Unique Travel Corp. resorts are located in Jamaica, Antigua, St. Lucia, the Bahamas, and the Turks and Caicos Islands. Sandals Resorts is the world's only luxury-included® vacation for couples, while the Beaches Resorts brand caters to families, singles, and couples.
CRMPlus Success Stories
Dubbed “The Pioneer of Legal Nurse Consulting” by the New York Times, Vickie L. Milazzo, RN, MSN, JD has been training and certifying legal nurse consultants since 1982 – and has been recognized for her efforts ever since. Her robust resume boasts such honors as Wall Street Journal best selling author, Stevie Award as “Mentor of the Year,” one of Inc. 5000’s “Fastest growing private companies in America”, and Houston Business Journal’s “Top 50 Woman owned business”.
Even with a name like Arnold Palmer behind you, it can still take up to two years to close a golf course deal. To make the intricate details of golf course design even more challenging, the lack of an automated system to track activity meant deadlines were going unnoticed and opportunities were being missed.
When a company grows from 25 employees to over 100 in just four short years, they must be doing something right. ForHealth Technologies,manufacturer of pharmacy automation devices, was growing by leaps and bounds. And yet, they were leaving a lot of opportunities on the table due to the lack of a proven sales and order tracking procedures. The prescription? A CRMPlus solution that works both in-house and out in the field, making sales and delivery cycles flow more smoothly.
An international, publicly traded company, Concurrent Computer Corporation displays technological innovation on a daily basis. From the creation and support of video-on demand systems for digital cable and DSL providers to the creation of flight simulators for the military, Concurrent has a technical mastery of all facets of their business. The one skill that eluded them prior to meeting the CRMPlus team was customer relationship management. CRMPlus hit pause on more than 15 ACT! systems and their biweekly consolidation, and replaced them with a more streamlined, effective and proven solution.
CRMPlus Consulting, a business automation solutions specialist for Customer Relationship Management (CRM) software applications, is pleased to announce the successful implementation of Sage SalesLogix for University Community Health (UCH).
“UCH chose SalesLogix because it provides an easy to use and easy to upgrade platform”, states Charles Kemmerer, president of CRMPlus Consulting. “They chose us to implement it for them due to our approach and extensive experience and understanding of the medical industry.”
CRMPlus Consulting has configured SalesLogix as a territory management tool for UCH and their Physician Liaisons. This allows them to manage relationships and scheduled ‘touches’ with important physicians, as well as developing and managing new physician relationships. SalesLogix has also offered the ability to implement processes to allow the Liaisons to easily track and manage physician issues through to completion.
Sandals Resorts, the world’s only luxury-included vacation for couples, has been leading the way across the Caribbean since 1981. Known as the luxury line offering more amenities, more luxury,and more choices than its contenders, Sandals and Beaches, esteemed as the resort for everyone, have succeeded in dominating the Caribbean with properties in Jamaica, St. Lucia, Antigua, the Bahamas, and the Turks and Caicos islands. Sales teams are stationed all over North America, ready to provide customers with the experience of a lifetime. Ensuring that quality experience, however, requires a lot of work and communication within the company.
With resorts all over the Caribbean and travel agencies located around the world, communication became a challenge. The agents working with the public in the outside sales department did not have the opportunity to connect with and relay information to the inside sales department. The company needed software that would connect the two departments and ensure effective, as well as accurate, communication in order to provide their customers with the best service. “We picked SalesLogix because they were thinking outside of the box,” recalls Gary Sadler, Sr. Vice President of Sales at Sandals Resorts. “CRMPlus consultants are true professionals in every single thing that they do. They came in and tried to get a better understanding of what we do. We were able to feed them information, and they were then able to provide us with the best structure we needed in our planning and organization.”
Smooth Sailing Ahead
“SalesLogix helps us to move and work effectively in the 21st century,” comments Gary Sadler. Agents from around North America now have access to the same information, creating a more streamlined process for both the company and the customer. Sadler praises CRMPlus Consulting for their thorough assistance and guidance by saying, “We are a dynamic company, and the level of service that we get from CRMPlus is just absolutely phenomenal. Our experience with SalesLogix has helped us remarkably.” Sandals Resorts plans on expansion.
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