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Customer Self Service: Giving Your Customers What They Need
Customer self-service is a cost effective solution that gives consumers quick answers without them having to contact a customer service representative. Not only does this method empower the...Read More
Social, Mobile CRM Boost Sales Productivity
There is little question that companies are beginning to see social and mobile features as increasingly integral additions to CRM applications. Instead of being luxury tools that are nice to have,...Read More

Newsletters and Articles

What is Customer Service and Support Feature?

Customer Service and Support features of a CRM system help customer service teams manage customer support tasks such as issue (case) tracking, service activities, call-volume and time-per-call for customer-service representatives. This allows them to enhance their methodology to develop better customer relationships and increase repeat sales. (more...)

What is Sales Force Automation?

Sales Force Automation (SFA) contains multiple aspects of sales functionality, including sales activities, opportunity & pipeline management and forecast capabilities. Sales Force Automation is frequently combined with Marketing tools to help facilitate the lead to opportunity (sales) flow. SFA enables you to analyze the entire sales cycle and successfully manage your sales pipeline—from first contact to final sale. (more...)

What is a Customer Service and Support Feature?

Customer Service and Support features of a CRM system help customer service teams manage customer support tasks such as issue (case) tracking, service activities, call-volume and time-per-call for customer-service representatives. This allows them to enhance their methodology to develop better customer relationships and increase repeat sales.(more...)
ACT! By Sage, Orlando and Tampa Florida
Mobile Sage CRM Solutions

Streamline Support Center Activities with Customer Relationship Management Software

Customer Support for Sage CRM Software - Florida

CRM Software for Support Staff

A 360 view of how you manage your customers is essential to success.

Account & Contact Management - Access detailed information about the customers your department supports

Ticket Management - Automatically assign tickets to the appropriate resource based on area of expertise

Service Contract Management - Track contract details including ID#, type, service level, amount, and end date

SpeedSearch - Locate required information, resources, and resolutions quickly and efficiently

Knowledge Base - Search reference materials such as online manuals, FAQ, or white papers

Defect Tracking - Record and reference activities performed in defect resolution

Standard Problems & Resolutions - Access solutions to frequently recurring issues quickly and efficiently

Asset Management - Access detailed information on customers' products supported by the department

Sales & Support Integration - Arm sales reps with a history of their customers' support issues and details

Reporting - Capture data and analyze key customer support metrics to assess team performance

Notification & Alerts - Monitor data proactively and receive alerts when service conditions are triggered

Web Customer Portal - Provide customers with convenient self-service solutions via the Web

Returns - Ensure product returns are processed efficiently and accurately

Learn more about our CRM applications or view an online CRM software demo.

Marketing | Sales | Customer Care | Support | Mobile | Outlook Integration