Customer Support for Sage CRM Software - Florida

A 360 view of how you manage your customers is essential to success.

• Account & Contact Management - Access detailed information about the customers your department supports
• Ticket Management - Automatically assign tickets to the appropriate resource based on area of expertise
• Service Contract Management - Track contract details including ID#, type, service level, amount, and end date
• SpeedSearch - Locate required information, resources, and resolutions quickly and efficiently
• Knowledge Base - Search reference materials such as online manuals, FAQ, or white papers
• Defect Tracking - Record and reference activities performed in defect resolution
• Standard Problems & Resolutions - Access solutions to frequently recurring issues quickly and efficiently
• Asset Management - Access detailed information on customers' products supported by the department
• Sales & Support Integration - Arm sales reps with a history of their customers' support issues and details
• Reporting - Capture data and analyze key customer support metrics to assess team performance
• Notification & Alerts - Monitor data proactively and receive alerts when service conditions are triggered
• Web Customer Portal - Provide customers with convenient self-service solutions via the Web
• Returns - Ensure product returns are processed efficiently and accurately