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Last month we discussed the importance of customer loyalty and how leveraging a CRM application can greatly assist you in improving customer...Read More
Your customers are your number one priority… or they should be. Unfortunately, some companies put increased profits over taking care of customers,...Read More

Newsletters and Articles

What is Customer Service and Support Feature?

Customer Service and Support features of a CRM system help customer service teams manage customer support tasks such as issue (case) tracking, service activities, call-volume and time-per-call for customer-service representatives. This allows them to enhance their methodology to develop better customer relationships and increase repeat sales. (more...)

What is Sales Force Automation?

Sales Force Automation (SFA) contains multiple aspects of sales functionality, including sales activities, opportunity & pipeline management and forecast capabilities. Sales Force Automation is frequently combined with Marketing tools to help facilitate the lead to opportunity (sales) flow. SFA enables you to analyze the entire sales cycle and successfully manage your sales pipeline—from first contact to final sale. (more...)

What is a Customer Service and Support Feature?

Customer Service and Support features of a CRM system help customer service teams manage customer support tasks such as issue (case) tracking, service activities, call-volume and time-per-call for customer-service representatives. This allows them to enhance their methodology to develop better customer relationships and increase repeat sales.(more...)
ACT! By Sage, Orlando and Tampa Florida
Mobile Sage CRM Solutions

Get Marketing Results with a CRM Solution

Lead, Campaign & E-mail Management - Client Relationship Software

Sage CRM Software for Marketing

A 360 view of how you manage your customers is essential to success.

Campaign Management - Assign, schedule and track marketing activities within a campaign.

Lead Management - Give your sales team real-time access to the latest prospects and campaigns, keeping them in the loop each step of the way.

E-mail Management - Send HTML e-mails, create e-mail templates and send attachments to bulk e-mail messages.

List Management - Create new target lists from selected criteria, re-use successful campaign lists and import mail-house lists.

Reporting - Create point-and-click reports and graphs for on-the-spot analysis and decision making.

Outbound Call Management - Integrate outbound calls into any marketing campaign, and set up target lists and follow-up calls.

Learn more about our CRM applications or view an online CRM software demo.

Marketing | Sales | Customer Care | Support | Mobile | Outlook Integration