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Your customers are your number one priority… or they should be. Unfortunately, some companies put increased profits over taking care of customers,...Read More
Years ago, CRM Systems of old were primarily utilized as 'contact management' software, keeping tidy notes regarding ongoing interactions with...Read More

Newsletters and Articles

What is Customer Service and Support Feature?

Customer Service and Support features of a CRM system help customer service teams manage customer support tasks such as issue (case) tracking, service activities, call-volume and time-per-call for customer-service representatives. This allows them to enhance their methodology to develop better customer relationships and increase repeat sales. (more...)

What is Sales Force Automation?

Sales Force Automation (SFA) contains multiple aspects of sales functionality, including sales activities, opportunity & pipeline management and forecast capabilities. Sales Force Automation is frequently combined with Marketing tools to help facilitate the lead to opportunity (sales) flow. SFA enables you to analyze the entire sales cycle and successfully manage your sales pipeline—from first contact to final sale. (more...)

What is a Customer Service and Support Feature?

Customer Service and Support features of a CRM system help customer service teams manage customer support tasks such as issue (case) tracking, service activities, call-volume and time-per-call for customer-service representatives. This allows them to enhance their methodology to develop better customer relationships and increase repeat sales.(more...)
ACT! By Sage, Orlando and Tampa Florida
Mobile Sage CRM Solutions

Track Support Issues with CRM Software

Customer Service Issues Tracking & Resolution - CRM Solutions

CRM Software for Customer Service

A 360 view of how you manage your customers is essential to success.

Contact Management - Deliver superior customer service with real-time access to relevant customer data.

Knowledge Base - Store support incidents and case solutions in a central Knowledge Base.

Call Center Support - Access a central repository for all customer data, resolving issues quickly.

Service Agreement Management - Easily track and meet your service level agreements.

Reporting - Create point-and-click reports and graphs for on-the-spot analysis and decision making.

Tracking - Track your customers' needs and maintain a complete history of customer-related interaction.

Learn more about our CRM applications or view an online CRM software demo.

Marketing | Sales | Customer Care | Support | Mobile | Outlook Integration