Track Support Issues with CRM Software
Customer Service Issues Tracking & Resolution - CRM Solutions
A 360 view of how you manage your customers is essential to success.
Contact Management - Deliver superior customer service with real-time access to relevant customer data.
Knowledge Base - Store support incidents and case solutions in a central Knowledge Base.
Call Center Support - Access a central repository for all customer data, resolving issues quickly.
Service Agreement Management - Easily track and meet your service level agreements.
Reporting - Create point-and-click reports and graphs for on-the-spot analysis and decision making.
Tracking - Track your customers' needs and maintain a complete history of customer-related interaction.