What is customer relationship management?
CRM controls the interaction between your company with customers and prospects throughout the sales and business cycle. It gives you a 360° view of your customer, what they buy, how they are taken care of, and what else they need.
When should I start tracking my customer’s activity?
Before they become a customer. Knowing what’s working from a marketing, sales, customer service and support perspective helps you maximize your return on the investment it takes to make and retain each customers.
Which departments within my company should have access to the CRM database?
While you can control access to various areas within your database, the majority of customer data should be available to all departments for a true view of the customer. Every department should be involved and proactive.
Can a CRMPlus solution tell me how I’m doing against my competition?
Absolutely. In fact, the more customer information you have, the easier it is to see how you’re doing compared to the competition.
Do you offer individual applications to better fit my needs?
As an independent consultant, we have many applications available to us and will offer the best one for your needs and budget. We’re not software salesmen, rather we’re business consultants who help you refine your departmental and operational processes.
Will I ever outgrow my CRMPlus solution?
As you grow, your CRMPlus solution can grow with you. We offer many robust platforms, and anticipate the kind of growth we typically see with effective CRM when designing your solution.
How big do I have to be to justify a CRMPlus solution?
Effective customer relationship management is as key to the growth of small to mid-size businesses as it is to the global giants. It’s hard to excel in any industry if you don’t know the who, when, what, where and how of obtaining and keeping customers.
Does implementing a CRMPlus solution require a lot of my staff’s time?
CRMPlus Consulting handles all the front-end installation, and trains your staff on how to best utilize your individualized solution. Our applications are easy to use, and require no IT knowledge at all to operate.
How do I get started?
Give us a call to set up a free, full demonstration of some of the solutions we’ve provided. We can walk you through functionality and show you the benefits all of your departments will enjoy.
How long does it typically take to implement a CRMPlus solution?
Depending upon the application, we can typically have your solution up and running in four to six weeks.