Enlisting the team at CRM+ Consulting proved to be a real shot in the arm for ForHealth Technologies, Inc.
When a company grows from 25 employees to over 100 in just four short years, they must be doing something right. ForHealth Technologies, manufacturer of pharmacy automation devices, was growing by leaps and bounds. And yet, they were leaving a lot of opportunities on the table due to the lack of a proven sales and order tracking procedures. The prescription? A CRM+ solution that works both in-house and out in the field, making sales and delivery cycles flow more smoothly.
Even without prior experience in using the system, the CRM+ solution proved to be an easy pill to swallow.
The ForHealth sales team of eight can now share contact and lead information quickly and efficiently. Executives can view sales activity in real time. Customized preventive maintenance scheduling features help ForHealth Technologies stay in compliance with accrediting agencies, as well as inform customers when an engineer will contact them for service on their equipment.
Employees appreciate the freedom to access needed information in the field, thus shortening the sales cycle.
ForHealth Sales Team members have all the information needed at their fingertips, and can connect to the main servers remotely via the Internet and an FTP site. The Support Team appreciates defect tracking to manage reported software bugs, resolution and implementation, which keeps busy pharmacies up and running.
Customers enjoy an open and seamless line of communication, and are easily kept apprised of when service is complete.
When a service ticket is closed, customers receive notification via email. This notification also details service history and resolution. Preventive maintenance alerts are also sent the same way, allowing the customer to easily set up a service call before a problem arises.
“With only two people in IT, it’s nice to have the CRM+ team as a resource.” ~Tim Crosby, ForHealth network administrator
ForHealth Technologies at a glance:
Established in 1998
Manufacturer of pharmacy automation devices
100 employees
34 system users
Headquartered in Daytona Beach, FL
Customer since 2002
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