CRMPlus Consulting is pleased to announce the successful implementation of Sage SalesLogix for Unique Vacations Incorporated (UVI) – the exclusive marketing arm for Sandals and Beaches Resorts for North America.  “UVI chose SalesLogix because it provides a robust, flexible platform”, states Charles Kemmerer, president of CRMPlus Consulting. “By hosting it themselves, they receive all the benefits of a ‘Cloud’ implementation without the monthly fees and restrictions of many of the ‘Cloud-only’ solutions.”

UVI chose CRMPlus due to our experience working with unique and diverse organizations, for our understanding of creative business rules and processes, and because of our ability to implement on schedule and budget. “Having been chosen by Sandals Resorts International to provide their CRM solution was a true honor,” stated Charles.  “The implementation of Sage SalesLogix went live in April and we are looking forward to getting their teams utilizing the system to its fullest potential.”

We are frequently asked ‘how many people will it take to support our CRM solution based on the number of users we have’. The simple answer is – it depends.

Managing a CRM solution takes a combination of skills, knowledge and time. The mixture of these depends on where you are in the implementation cycle, the level of complexity of your solution and the number of users supported by your solution. There is no simple answer. (more…)

In our January 2010 newsletter, we introduced you to the concept of Cloud Computing.   If you missed it, you can read the article on our blog .    We also found this terrific 5 minute video posted on YouTube that very clearly, and cleverly explains ‘Software as a Service’, ‘Virtualization’, and ‘The Cloud’ all in layman’s terms.  View it here.

Do you know of a company that is struggling with managing their Customer Relationships, not getting enough support with their current CRM system or both?  Let your colleagues know that we are available to assist them and that we would be honored to have an opportunity to earn their business. Our clients get personal attention, prompt support and solutions that match their needs.   We can save the day and you can be a hero for referring us.

Swiftpage is a revolutionary service that is fully integrated to Sage SalesLogix, Microsoft Outlook, and other CRM systems. Now sales, marketing and channel partners work even better as a team; much more than simply an email marketing service, SwiftPage provides companies the unique ability to take the tools of email marketing to your sales force. Marketing or sales develops core messaging and locks down key sales content, yet still allows each team member to personalize and ensure one-to-one marketing. If your sales force is from 1 to 100, Swiftpage gives you unprecedented marketing power while helping your company achieve greater success. (more…)

Susan Orkies, CRM Systems Analyst – coming soon!

Regina has been with CRMPlus since March 2008 and works part time as the Marketing Assistant.  In this role she wears many hats. She is responsible for making sure the website stays up-to-date, that client communications are clean, clear and concise, and that communications are delivered in a timely fashion.  Regina is currently an English major at the University of South Florida and only has one class to go before graduating.  After that, she hopes to go back to pursue her degree in marketing and is also taking classes in web design.

Zeba Santiaga, is one of CRMPlus’ Senior Developers responsible for installing, customizing and maintaining SalesLogix implementations. Zeba has a diverse background with a BS in Microbiology and a minor in Chemistry from the University of Florida. During college he took a number of computer programming classes which lead him into teaching basic programming courses at a community college in Gainesville, Florida.  

Zeba has had a professional relationship with Charlie Kemmerer, President of CRMPlus, for over twelve years and originally joined the CRMPlus team in 1997.  Zeba enjoys working with clients who have a specific business need which requires customization of the system.  He takes great satisfaction in developing a working relationship and a personal rapport with these clients to truly understand their needs. He also loves the creativity behind developing a solution for them, then seeing that idea become a reality.

Charles Kemmerer earned his Bachelors and Masters degree in Biomedical Engineering from Texas A&M University.  After spending five years in medical research and ten in Healthcare consulting, Charlie became interested in sales automation in 1992, when he picked up a program called ACT Light for DOS.  He eventually became an authorized dealer and within a week had a referral to one of the hospitals he had done work for.  As his clients outgrew ACT, Charlie became one of the first certified resellers for SalesLogix.  He formed Kemmerer & Associates in 1997, a company providing sales automation solutions.  As the need for quality, comprehensive solutions evolved, Kemmerer & Associates evolved with them and became CRMPlus Consulting in 2006, one of the first companies in Florida to offer a comprehensive solution to mid-sized companies.  

Charlie has received numerous awards for his work to which he attributes to his consultative sales approach.  Traditionally, sales training was feature – benefit – pain based.  Charlie knew he could support customers more effectively by focusing on the issues they were facing, determine how CRMPlus could solve those issues, and ultimately make the customers business better. Charlie has also always taken the approach that if he doesn’t have a solution, he won’t try to force one.  He states, “We are not about selling something.  We are about helping to solve problems. We want to learn your business, identify your problems, come back with solutions that work and help you do your job better, make more money, and better utilize resources.  That is the joy that we get out of our business.”

Tampa Bay, Florida – March 16, 2010 - CRMPlus Consulting, a business automation solutions specialist for Customer Relationship Management (CRM) software applications, is pleased to announce that Charles Kemmerer and Chris Reich have been selected to participate on Sage’s Product Advisory Councils for CRM Solutions.

The Product Advisory Council (PAC) consists of Sage partners and offers the opportunity to provide Sage with guidance on product design, future releases, and customer experience. PAC is focused on product related issues, complementing the Business Partner Advisory Council (BPAC) which focuses more on general business issues. The PAC’s primary role is to serve as a dedicated group of partners that support the long term success of Sage products through validation of product plans and designs for each product line. PAC members are a resource to product management, designers/business analysts, UCD, developers, and other groups that require product related feedback.

 “We are honored that Sage has selected us to serve on the PACs,” said Charles Kemmerer. “Having a direct line to Sage management is a win for our customers; it demonstrates our ongoing commitment to Sage and our commitment to the ongoing improvement of the products we offer.”

PAC members are recommended by Sage team members who recognize the participants’ passion for the products, strong product knowledge, ability to think strategically about the long term product directions, and represent a broad range of customers and markets. Members actively participate in PAC meetings, product surveys, design reviews, beta/controlled release programs and other activities where Sage would like input or feedback from PAC members.