CRMPlus Consulting is pleased to announce the successful implementation of Sage SalesLogix for Unique Vacations Incorporated (UVI) – the exclusive marketing arm for Sandals and Beaches Resorts for North America.  “UVI chose SalesLogix because it provides a robust, flexible platform”, states Charles Kemmerer, president of CRMPlus Consulting. “By hosting it themselves, they receive all the benefits of a ‘Cloud’ implementation without the monthly fees and restrictions of many of the ‘Cloud-only’ solutions.”

UVI chose CRMPlus due to our experience working with unique and diverse organizations, for our understanding of creative business rules and processes, and because of our ability to implement on schedule and budget. “Having been chosen by Sandals Resorts International to provide their CRM solution was a true honor,” stated Charles.  “The implementation of Sage SalesLogix went live in April and we are looking forward to getting their teams utilizing the system to its fullest potential.”

We are pleased to announce the availability of Sage SalesLogix E-marketing, an on-demand email campaign service for Sage SalesLogix users! Now available for Sage SalesLogix v7.5.2 LAN and Web.  Sage SalesLogix E-marketing, is a cloud-based marketing automation solution, a “Connected Service” powered by Swiftpage that integrates with and extends the e-marketing capabilities of Sage SalesLogix.

Sage SalesLogix E-Marketing enables your to reach out to your contacts, grow your customer base, nurture and qualify leads, and automate sales and marketing practices. It is a fully integrated e-marketing solution, that lets you create campaigns and view history, interactions, and results — all from within Sage SalesLogix. Reports show open and click rates and trends over time so you can understand which campaigns bring the most success. And, Sage SalesLogix E-marketing is powered by Swiftpage so emails are sent out through their powerful and reputable servers ensuring users remain compliant with the latest spam laws and increasing the likelihood that communications will reach their intended inbox.

 To learn more about Sage SalesLogix E-marketing, contact us today!

You may have heard that Sage is undergoing changes to its internal business management systems that will likely affect you. Sage is working to improve your experience by providing you one location to access account information for all your Sage products. Your current seven-digit “customer ID number” will be replaced with a NEW ten-digit “account number.” You’ll receive your new number by email within the next few weeks. (more…)

From CRMToday.com 

Social media is all the rage, and not just with the kids–we use these networks to share information and, increasingly, to conduct business. We’ve seen the statistics on the staggering growth of social networks, most notably Twitter and Facebook. We are now beginning to realize the potential when used correctly by businesses.    (more…)

By Charles E. Kemmerer, CRMPlus Consulting, Inc.

We are frequently asked ‘how many people will it take to support our CRM solution based on the number of users we have’. The simple answer is – it depends.  Managing a CRM solution takes a combination of skills, knowledge and time. The mixture of these depends on where you are in the implementation cycle, the level of complexity of your solution and the number of users supported by your solution. There is no simple answer.  Last month we wrote about the CRM Implementation Cycle.  This month, we are coving Support Resource Roles.

There are six basic support roles for a CRM application: (more…)