Susan Orkies, CRM Systems Analyst – coming soon!

Regina has been with CRMPlus since March 2008 and works part time as the Marketing Assistant.  In this role she wears many hats. She is responsible for making sure the website stays up-to-date, that client communications are clean, clear and concise, and that communications are delivered in a timely fashion.  Regina is currently an English major at the University of South Florida and only has one class to go before graduating.  After that, she hopes to go back to pursue her degree in marketing and is also taking classes in web design.

Zeba Santiaga, is one of CRMPlus’ Senior Developers responsible for installing, customizing and maintaining SalesLogix implementations. Zeba has a diverse background with a BS in Microbiology and a minor in Chemistry from the University of Florida. During college he took a number of computer programming classes which lead him into teaching basic programming courses at a community college in Gainesville, Florida.  

Zeba has had a professional relationship with Charlie Kemmerer, President of CRMPlus, for over twelve years and originally joined the CRMPlus team in 1997.  Zeba enjoys working with clients who have a specific business need which requires customization of the system.  He takes great satisfaction in developing a working relationship and a personal rapport with these clients to truly understand their needs. He also loves the creativity behind developing a solution for them, then seeing that idea become a reality.

Charles Kemmerer earned his Bachelors and Masters degree in Biomedical Engineering from Texas A&M University.  After spending five years in medical research and ten in Healthcare consulting, Charlie became interested in sales automation in 1992, when he picked up a program called ACT Light for DOS.  He eventually became an authorized dealer and within a week had a referral to one of the hospitals he had done work for.  As his clients outgrew ACT, Charlie became one of the first certified resellers for SalesLogix.  He formed Kemmerer & Associates in 1997, a company providing sales automation solutions.  As the need for quality, comprehensive solutions evolved, Kemmerer & Associates evolved with them and became CRMPlus Consulting in 2006, one of the first companies in Florida to offer a comprehensive solution to mid-sized companies.  

Charlie has received numerous awards for his work to which he attributes to his consultative sales approach.  Traditionally, sales training was feature – benefit – pain based.  Charlie knew he could support customers more effectively by focusing on the issues they were facing, determine how CRMPlus could solve those issues, and ultimately make the customers business better. Charlie has also always taken the approach that if he doesn’t have a solution, he won’t try to force one.  He states, “We are not about selling something.  We are about helping to solve problems. We want to learn your business, identify your problems, come back with solutions that work and help you do your job better, make more money, and better utilize resources.  That is the joy that we get out of our business.”

Tampa Bay, Florida – March 16, 2010 - CRMPlus Consulting, a business automation solutions specialist for Customer Relationship Management (CRM) software applications, is pleased to announce that Charles Kemmerer and Chris Reich have been selected to participate on Sage’s Product Advisory Councils for CRM Solutions.

The Product Advisory Council (PAC) consists of Sage partners and offers the opportunity to provide Sage with guidance on product design, future releases, and customer experience. PAC is focused on product related issues, complementing the Business Partner Advisory Council (BPAC) which focuses more on general business issues. The PAC’s primary role is to serve as a dedicated group of partners that support the long term success of Sage products through validation of product plans and designs for each product line. PAC members are a resource to product management, designers/business analysts, UCD, developers, and other groups that require product related feedback.

 “We are honored that Sage has selected us to serve on the PACs,” said Charles Kemmerer. “Having a direct line to Sage management is a win for our customers; it demonstrates our ongoing commitment to Sage and our commitment to the ongoing improvement of the products we offer.”

PAC members are recommended by Sage team members who recognize the participants’ passion for the products, strong product knowledge, ability to think strategically about the long term product directions, and represent a broad range of customers and markets. Members actively participate in PAC meetings, product surveys, design reviews, beta/controlled release programs and other activities where Sage would like input or feedback from PAC members.

Tampa Bay, Florida – March 16, 2010 - CRMPlus Consulting, a business automation solutions specialist for Customer Relationship Management (CRM) software applications, is pleased to announce their new website and the addition of a customer centered blog. (more…)

Below is a post from Todd Hardin who used to be a partner at CRMPlus Consulting and now works for Sage’s Professional Services Group. I’ve followed his postings for quite some time as he is an advocate for Best Consulting Practices. This one was good enough – and applies to just about anyone who works on projects and also has e-mail – that I thought it was worth sharing with all of our readers.

People who have worked on projects with me over the years will be familiar with these tips that I’ve often evangelized about – some might even mention the phrase “Todd’s favorite soap box” if asked. Admittedly, I am passionate about the following: (more…)