Have a question that’s not answered here?  Just ask us.

What is customer relationship management?

When should I start tracking my customer’s activity?

Which departments within my company should have access to the CRM database?

Can a CRMPlus solution tell me how I’m doing against my competition?

Do you offer individual applications to better fit my needs?

Will I ever outgrow my CRMPlus solution?

How big do I have to be to justify a CRMPlus solution?

Does implementing a CRMPlus solution require a lot of my staff’s time?

How do I get started?

How long does it typically take to implement a CRMPlus solution?

What is customer relationship management?

CRM controls the interaction between your company with customers and prospects throughout the sales and business cycle.  It gives you a 360° view of your customer, what they buy, how they are taken care of, and what else they need.

When should I start tracking my customer’s activity?

Before they become a customer.  Knowing what’s working from a marketing, sales, customer service and support perspective helps you maximize your return on the investment it takes to make and retain each customers. 

Which departments within my company should have access to the CRM database?

While you can control access to various areas within your database, the majority of customer data should be available to all departments for a true view of the customer.  Every department should be involved and proactive.

Can a CRMPlus solution tell me how I’m doing against my competition?

Absolutely.  In fact, the more customer information you have, the easier it is to see how you’re doing compared to the competition.

Do you offer individual applications to better fit my needs?

As an independent consultant, we have many applications available to us and will offer the best one for your needs and budget.  We’re not software salesmen, rather we’re business consultants who help you refine your departmental and operational processes. 

Will I ever outgrow my CRMPlus solution?

As you grow, your CRMPlus solution can grow with you.  We offer many robust platforms, and anticipate the kind of growth we typically see with effective CRM when designing your solution.

How big do I have to be to justify a CRMPlus solution?

Effective customer relationship management is as key to the growth of small to mid-size businesses as it is to the global giants.  It’s hard to excel in any industry if you don’t know the who, when, what, where and how of obtaining and keeping customers. 

Does implementing a CRMPlus solution require a lot of my staff’s time?

CRMPlus Consulting handles all the front-end installation, and trains your staff on how to best utilize your individualized solution.  Our applications are easy to use, and require no IT knowledge at all to operate. 

How do I get started?

Give us a call to set up a free, full demonstration of some of the solutions we’ve provided.  We can walk you through functionality and show you the benefits all of your departments will enjoy.

How long does it typically take to implement a CRMPlus solution?

Depending upon the application, we can typically have your solution up and running in four to six weeks.

Last month we attended Sage’s annual customer conference – Sage Summit – which was held in Atlanta, Georgia.  This was one of the better Summit’s we have attended, and based on feedback we heard, the next Summit (more…)

Sage SalesLogix Role-based Demos Click Here

Sage SalesLogix v7.5 What’s New Demo Click Here

Sage SalesLogix v7.5 Interactive Feature Tour Click Here

Sage SalesLogix Visual Analyzer Overview Click Here

Sage SalesLogix Visual Analyzer Demo Click Here

Sage SalesLogix Visual Analyzer Sales Management Demo Click Here

Sage SalesLogix Visual Analyzer Executive Demo Click Here

Cloud computing represents a fundamental change in the way consumers and businesses are using their computers and mobile devices, and it is a trend that small businesses cannot afford to overlook. “Cloud” is just another name for the Internet, and thus cloud computing really refers to any services and applications that are hosted and accessed via the web.  In the software world, this is also commonly referred to as Software-as-a-Service or SaaS. (more…)

CRM is more than managing customer relationships, it’s about keeping connected.  This same philosophy is shared with Social Networking sites which is why we now have company pages on FaceBook and LinkedIn.  We are excited to stay connected with you in a whole new way, and hope that you’ll click on these links to join our LinkedIn Network and become a FaceBook Fan!  We are also just now implementing the CRMPlus Blog and look forward to interconnecting all these tools to make it even easier to keep connected.

We are very excited to announce that CRMPlus placed in the top 15 Sage SalesLogix resellers nationwide for Sage’s fiscal year 2009, and finished in the top two for the Southeast Region.

“We are thrilled to be among the top Sage SalesLogix resellers,” states Charles Kemmerer, president of CRMPlus Consulting.  “I believe this is a result of our sole focus on Customer Relationship Management (CRM) solutions, our dedication to making sure our clients get the most from their software applications, and our industry expertise.” (more…)

The greatest gift we could ever receive from you is a referral and we want to thank all of you who have referred us to your clients and colleagues. We consider your referral the most valuable gift and are truly grateful for each and everyone one.

We love hearing from new people so please continue to spread the word that we are available to help all those who want a solution for their Customer Relationship Management needs.   If you know of a company that is struggling with their system or not getting the right support – please send them our way! Just let your colleagues know that we are available to assist them and that we would be honored to have an opportunity to earn their business.  And as one of the top 15 Sage SalesLogix resellers in the nation, we are uniquely positioned to do just that.

CRMGuru reports that 67% of CRM implementations result in a successful ROI.  And yet, there are still small- to mid-sized businesses that haven’t yet paired their vision and strategy with a total customer relationship management process.  When a customer leaves, these companies are often in the dark as to why.  Equally important, some aren’t quite sure why a customer stays. (more…)