CRM Software Florida Applications

Archive for September, 2009

Meet the Team: Zeba

Tuesday, September 15th, 2009

Zeba Santiaga, Senior Developer, Super Dad and Gardener Galore

 When you think of Zeba Santiaga, you probably think of him strictly as your software developer; and while he is one of CRMPlus’ Senior Developers responsible for installing, customizing and maintaining Sales Logix implementations, Zeba has a diverse background. Prior to working with CRMPlus Consulting, Zeba worked for a jeweler, making jewelry. He also made stained glass artwork and taught yoga classes. His expertise in the software industry served him well at a community college in Gainesville where he taught courses in basic programming.

Zeba enjoys his work at CRMPlus and has had  a professional relationship with Charles Kemmerer, President of CRMPlus for over twelve years. Zeba joined the CRMPlus team  in 2006, shortly after he got married. As Zeba puts it, “I needed a real job that would provide for the family!” And, a growing family he has; a fifteen month old daughter and three year old son. “I love to play with my kids,” Zeba remarks. “They are the light of my life and I invest a lot of energy in them.”

Outside of work, not only would you find Zeba  playing in the sandbox with the kids or taking his wife on a picnic, but you might catch him in the garden, doing yoga, or even writing poetry. And, next time you see Zeba or talk with him on the phone, ask him how he reaps such great looking vegetables out of his garden!

Is a CRM Philosophy at the Center of Your Business?

Tuesday, September 15th, 2009

Written by: Bill Hoffman, CRM Champion, Sage

The concept of CRM has been around since the beginning of human interaction. Where do you think the phrase, “the customer is always right,” came from? So, why all of the attention now? What is it that makes CRM so important? So much so, those companies invest large amounts of money and time to implement it? The answer lies in a shift in the 1980s away from true customer service, to what I like to call, our new “Self-Service World.” Today’s popular belief is, “since I can’t get the service I deserve, I will do it myself and pay less.”   (more…)

CRMPlus Offers a Clean CRMPLUS Offers a Clean Bill of Health to Vickie Milazzo Institute

Tuesday, September 1st, 2009

Dubbed “The Pioneer of Legal Nurse Consulting” by the New York Times, Vickie L. Milazzo, RN, MSN, JD has been training and certifying legal nurse consultants since 1982 – and has been recognized for her efforts ever since. Her robust resume boasts such honors as Wall Street Journal bestselling author, Stevie Award as “Mentor of the Year,” one of Inc. 5000’s “Fastest growing private companies in America”, and Houston Business Journal’s “Top 50 Woman-owned business”.   (more…)

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